+13This issue happens rarely but when it does it un-explainable.
The part list price is in the part record
the part list price is also in the part pricing rule that generates
however, on the request it doesnt trigger anything
the first screenshot shows part pricing triggering successfully. you can see the price rule sequence
The one with the issue isnt pulling it at all
Best answer by anmise
This issue happens rarely but when it does it un-explainable.
The part list price is in the part record
the part list price is also in the part pricing rule that generates
however, on the request it doesnt trigger anything
the first screenshot shows part pricing triggering successfully. you can see the price rule sequence
The one with the issue isnt pulling it at all
If you look at the pricing source in the upper right hand side, you’ll see it says ‘TABLEPRICEFAIL’. That usually happens when the part has no price at all set or when the currency on the request doesn’t match the price currency, which I assume it does?
This issue happens rarely but when it does it un-explainable.
The part list price is in the part record
the part list price is also in the part pricing rule that generates
however, on the request it doesnt trigger anything
the first screenshot shows part pricing triggering successfully. you can see the price rule sequence
The one with the issue isnt pulling it at all
If you look at the pricing source in the upper right hand side, you’ll see it says ‘TABLEPRICEFAIL’. That usually happens when the part has no price at all set or when the currency on the request doesn’t match the price currency, which I assume it does?
+13
here are the screenshots
Any thing you can do to help is appreciated!
it was on and off working previously but now seems to not be working
here are the screenshots
Any thing you can do to help is appreciated!
it was on and off working previously but now seems to not be working
Hard to say, but does the place id on your request match the value in your rule? Have you refreshed cache after creating the rule?
I tried setting up the same rule, and it seems to work fine.
Refresh cache
+13There has been a new pricing rule created recently. perhaps that is clashing with this one?
This rule looks at a pricing tier (Custom field) then looks at the part type and group and gives a discount percentage based on that. could one of these mappings be interfering with it? The search order has this new rule much later than the original rule im referring to so i dont think its that. If it is this rule, how can i adjust it in order to not interfere?
There has been a new pricing rule created recently. perhaps that is clashing with this one?
This rule looks at a pricing tier (Custom field) then looks at the part type and group and gives a discount percentage based on that. could one of these mappings be interfering with it? The search order has this new rule much later than the original rule im referring to so i dont think its that. If it is this rule, how can i adjust it in order to not interfere?
What happens if you deactivate the new rule, refresh cache and then try with one that hits the other rule?
+13Remove the search order.
+13Ok, i just pulled all the condiitons and just made them inactive, imported them back in.
The rule worked.
Then i put the new rule back to active before it affects our users
the old rule still worked? weird - i’ll come back if i experience anymore issues with it
thanks
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
