Have a parked customer payment that is causing an issue
How can this be cancelled?
Best answer by Shanuka Lashan
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Userlevel 5
+12
Hi
Below community post might be helpful in getting a solution to your problem. Let me if you have any access issues to the Community post.
Kind regards,
Shanuka.
Userlevel 5
+8
Hi,
You should have alraedy craeted a cash transcation aginst this parked payment regradless it was craeted in directly or indirectly. ( as a result of payment cancelation or whatever...)
Find that cash acoount where you debited or credited the original entery.
Then simply make a payment for the parked payment. That is how you can cancel/revese all the entries related to a parked payment.
Parked Payment Creation :
Cash Dr.
Cust Parked Pay( Liabilty) Cr.
Payment of Parked Payment:
Cust Parked Payment Dr.
Cash Cr.
It is so simple when you know the fundamentals.
Best regards,
Chirantha.
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