Match a rolled back customer payment (SUPOA) with a customer invoice

Question

Hello,

We used the the cancel matching functionnality of a customer mixed payment.

It created a CUPOA with the company at the company at the credit account, not the customer

Then we tried to use this CUPOA to be matched with another customer invoice.

We couldn’t find this CUPOA in the offset proposal.

You will find attached to this message the postings generated and a screen where we can’t find our CUPOA in a manual offset proposal

What to do to resolve this problem ? Any ideas ?

Best regards.

Page 1 / 1

Did you ever get clarification on why this was not showing up in customer offset?

bpainter · Answer

Did you ever get clarification on why this was not showing up in customer offset?

Sign up