Issues in Aurena when transferring data including Scandinavian Alphabet using ´External File Assistant´

Hi all, 

Appreciate your help on this matter.

Do you know if there are any limitations in using ‘External File Assistant’ in Aurena for transferring data which includes letters from Scandinavian Alphabet like å, ö and ä..?

The issues faced are:

1. When transferring (input) data, the transferring does not happen right and the letters from Scandinavian alphabet transfers as ‘?’. 
2. When transferring (output) data with External File Assistant’ in Aurena, row data is not been transferred into the right columns. 

The language is set to Finnish at company level and the issue is replicated when logged in English as well as in Finnish. The issues are not replicated in EE client, but only in Aurena. 

Anyone who has an idea?

Thank you in advance :)