Question

Issue with sending invoices to Pagero

  • 14 August 2023
  • 1 reply
  • 81 views
R
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Badge +2

Hey everyone!

Our company is experiencing an issue when sending customer invoices from our Italian office to Pagero.  In a nutshell, this is what happens:

  • Invoice will not load successfully in Pagero if any of the following are present
    • Discount on the customer order line
    • A charge exists on the Charges tab on the Customer Order (Freight, etc.)
  • If the invoice does not contain either of those, Pagero will load the invoice with no problem

In the past, our Italian office has engaged with IFS and Pagero to attempt to fix this.  Unfortunately, a fix was never discovered.  This seems to be an issue with the XML from IFS being formatted improperly for what Pagero is expecting from an incoming customer invoice.  IFS has sent deliveries in the past to address this but again, not luck.  

 

Has anyone experienced a similar issue  and if so, any tips or tricks on how to resolve this? 

 

Thanks!

1 reply

P
Rank
Userlevel 5
Badge +13

Hi Royston,

Pagero and IFS works together to agree and confirm that the xml einvoice file generated by IFS can be understood by Pagero.

If this is not the case, then I suggest you to create a Support ticket so Support team can check if the xml file generated in your application is the last version. Also, you can request Pagero to provide the expected file structure or provide the type of error they have in their system when trying to integrate your invoices. Then, Support can ask for guidance to RnD regarding this.

I hope this helps.

Regards,

Pilar

 

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