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I have a customer order that has been delivered and invoiced and the status is set to invoiced closed. when review the PO to ensure this is closed someone has set the status to ‘Confirmed’.

I have tried to unpeg the lines but it will not allow me as CO in invoiced/delivered.

I need to be able to close the PO so that i can invoice match the suppliers invoice when it arrives.

Has anyone come across this issue or have and solution to it please

@MickC silly question, but if your PO is in Confirmed status, did you try to do the PO Receipt from Regisetr Arrivals?

Hi Marcel,

It is not in register arrivals as this is a PO linked to a customer order for carriage charge.

@MickC sorry I just now noticed the supply code - Purch Order Direct. Then I guess you would need to Register Direct Delivery in order to move the PO status from Confirmed to Closed.

Could you try and see if you find the PO in the below page?

 

Hi Marcel,

We thought of that but the system does not let you if the customer order is at Invoiced/Closed state.

 

@MickC  then I’m afraid you would need a data repair script from IFS. Normally when the CO status was set to Invoiced Closed,  the PO should have gone to Closed.

This situation can be fixed just by running an update statement in the DB. You could create a support ticket with IFS and they’ll deliver the data repair script.

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