Question

Invoice Recipient on External Supplier Invoice

  • 31 January 2023
  • 3 replies
  • 251 views
A
Rank
Userlevel 2
Badge +6

Hello

We are implementing Pagero in App 9 and have some issues regarding Invoice Recipient.

We have several recipients per supplier, all recipients are registered in Person window and also as Authorizer.

 

Invoice from Supplier ABC Company could have any of those two recipients in below example.

 

Person Id    Name

 1001            Bob

1002             Anna

 

When the supplier is sending Bob as Invoice recipient in xml file via Pagero, the invoice line in External Supplier Invoices window is loaded with error message “The Person Info object does not exist.”  

This is because field Invoice recipient look for Person ID instead of Name.

We can not request supplier to write our IFS Person ID as recipient in xml. Is there any solution for this problem?

We know that you can put one recipient under Supplier/Invoice tab but we have several recipients and also person ID is number, not name so it will get error message anyway.

We have asked Pagero and they said there is solution for this in Pagero, you put translate table (from Name to IFS Person ID) in Pagero but we are not allowed to have it in Pagero due to security requirements so we need to find some solutions for this in IFS side.

Is there any solution with IFS standard functionality or configuration for this issue?  We are using Application 9, thanks.

 

3 replies

T
Rank
Userlevel 7
Badge +18

Hi, 

Sorry, I’ve seen this before, and “if” I remember correctly we needed to do an enhancement of some flavor.  You may be able to create a routine that updates the external invoice in IFS before the check invoice / create invoice. 

Best regards.

J
Rank
Userlevel 2
Badge +6

Hi,

From Apps 10 (some update) onwards one can define on the supplier wehere to use Invoice recipient from file or from supplier when loading the external supplier invoices.

This way it is possible to get rid of the problem with external supplier invoices in error because of invalid invoice recipients.

But we would really need to have some logic in standard of mapping the invoice receipient in the xml file to the invoice recipient user id in IFS. It would be good if it was a bit intelligent too, as names can be misspelled, sometimes only surname is given and so forth.

Its an idea for new functionality to standard system.

Best regards, 

lahiru.usj
Rank
Userlevel 2
Badge +5

Hi @Asadan,
 

As a work around can you try creating the person ID using the Invoice recipient name instead of the numeric ID.
Ex:

Person Id    Name

BOB          Bob

Lahiru Perera

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