Invoice posting error

Question

Hi,I need some help in clearing a couple of customer invoices with errors:I have two invoices which have been processed at a different value to the payment plan, IFS rejects these differences, details below: Customer            Inv                          Order                    Invoice                 Plan                       Varx                     970023938           00026513             1776                       1633.32                 142.68y                    970023828           00015520            2051.45                 2031                       20.45 below is the error message on the 2nd line for customer Y ORA-20105: Invoice.ACCERROR1: Error (Payment plan amount (2031) should be equal to invoice amount (2051.45).) occurred while booking Invoice CD 970023828.

Shehan Almeida · Accepted Answer

Hi @m.arif,Invoice amounts cannot be modified unless you do a data repair.Therefore, you will have to raise a support ticket for this.Otherwise as you have mentioned you can get this invoice posted with the current values (This can be done by updating the installment plan) and raise credit invoice. Then re-create the invoice with correct amounts.Shehan Almeida.

m.arif · Answer

Thanks@Shehan Almeida , but it otherway around . the invoice data comes from Salesforce and we need to do a correction at customer invoice. Is there a way to do it other than passing credit invoice and recreating it. The invoice is in error state with errorORA-20105: Invoice.ACCERROR1: Error (Payment plan amount (2031) should be equal to invoice amount (2051.45).) occurred while booking Invoice CD 970023828..

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