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Hello!

 

I am trying to process an External customer payment in IFS Cloud, where the Invoice ID/Invoice Reference is not provided in the External Payment File. No matter which setup I use in the External Payment parameters, the system is not able to identify the Customer ID and create a Customer Payment on Account. It always creates a Parked Payment.

 

Below is the Identifier setup for the used ‘External Customer Payment Parameters”

 

The below is the External Payment file template I used, created from the MT940 system template.

 

And finally, below is the sample file I created using the above external file template:

 

Once this file loaded, the payment line (which does not have an Invoice reference) is always identified as a parked payment (Although I pass the customer ID ~ to be mapped to the field “IDENTITY_CODE” in the external file template)

Could you kindly explain to me how the data setup should be done in order for IFS to identify Customer Payment on Accounts, and are there any specific changes to be made to the External Payment file received from the Bank?

 

Your kind support, advice and guidance in this matter is greatly appreciated!

 

I found the answer accidentally!

 

The field “Identifier Reference” should be completed with a unique customer identifier, in the Customer Master, and then this should be added as a field into the configured External file template. These were done as follows:

 

 

After modifying the file correctly, I uploaded the file, and the transaction was fetched as a payment on account.

 

 

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