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Trying to book manual supplier invoice we get this error message: Field AUTH_ID] is mandatory for Payment Plan and requires a value

We had booked many manual invoices for this supplier, without issues.

The difference is: this time there are more lines than one.

Did anyone face this issue? We cannot find any Payment Plan..

Thank you for your help!

Regards Martina

 

In the first step of creating the invoice, can you see a value populated here?

 

 

It could be the supplier record is changed.

The payment plan is what IFS generates based on the payment terms on the invoice. But the authoriser is a mandatory field if the Automatic Payment Authorisation on the invoice (driven by the supplier record setup) is anything apart from “No”. 

Thank you very much for the quick reply. But Authorizer ID is filled with *… Should not be the issue.

I quickly tested and the core error message for a missing authoriser is also different so I agree with you that it’s not it. Could you please check the following:

  1. Are there any limits for the payment authoriser *
  2. The payment term used in the invoice - is that different from the normally used and are there any settings there
  3. Is this a copied invoice (from Cancel and Copy option) or one that is entered from scratch
  4. Do you have any configurations (custom fields, custom events) around the area of invoice authorisations?

If nothing seems out of the ordinary in the above, please raise a support case. I can see a similar issue existed in Apps 9 (so a version previous to yours) for only a specific scenario with tax withholding and that was fixed. But this could be another issue and support will be best placed to do the technical investigations. 

  1. Are there any limits for the payment authoriser * → no limitation
  2. The payment term used in the invoice - is that different from the normally used and are there any settings there → not different form normally used
  3. Is this a copied invoice (from Cancel and Copy option) or one that is entered from scratch → we have tried both ways
  4. Do you have any configurations (custom fields, custom events) around the area of invoice authorisations? → no

Thank you for support, we will create a case for this issue.

Hi, 

 

This is a known bug and corrected in IFS Cloud version 22R2. The workaround is to specify the Payment Authorizer ID in Supplier>Invoice tab> General tab.

If this is a problem on APP10 you have to report a bug.

 

Best regards, 

Linda

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