Failed to download file from ftp | IFS Community
Question

Failed to download file from ftp

  • 31 December 2021
  • 1 reply
  • 104 views

Userlevel 3
Badge +5

Hi,

downloading files from the instant invoice attachment pane returns error randomly.

Application version : 10 UPD 13

does anyone knows the reason behind this issue?

Best Regards

Shehan


1 reply

Userlevel 7
Badge +21

We have this issue as well and have never traced it to a root cause.  We lose between 1-2% of the items attached through DocMan to the ftp server.  There is no explanation for it really.  We tend to blame it on the user doing it on a wireless connection and the connection dropping or losing connectivity at the point of saving.

The only way to fix it is to find the original and attach it again.  We’ve not found a way to recover the files from the ftp server once you receive this message.

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