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External Customer Payment Files

  • January 7, 2022
  • 2 replies
  • 513 views

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  • Sidekick (Partner)
  • 13 replies

Is there a way to make changes to any transaction on a Mixed Payment when using the External Payment File to bring in the payment file?  Could it be because we are not using a system defined template?  I am just curious as Icould not see anything that says it is not edible.

Thanks for your help.

Laura

Best answer by Xavier Fernando

Hi @LauraR ,

When External payment transactions are loaded to the system, they will first be visible on External payments window ( Given there is no file error on the file template, otherwise it goes to the External file transactions window or is shown on the Application messages window as an error )

 



When a file is loaded to the External payment window, You can RMB on the line and select Details to further observe the values | Correct any error | Or change values accordingly.

Once Mix payment is also created, You can perform the required changes on the Mixed payment window given that Mix payment is not yet Approved. ( Otherwise, you have to cancel the Mixed payment and create a new one from Copy Cancelled Mixed payment) 

This topic has been closed for replies.

2 replies

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  • Superhero (Employee)
  • 294 replies
  • Answer
  • January 8, 2022

Hi @LauraR ,

When External payment transactions are loaded to the system, they will first be visible on External payments window ( Given there is no file error on the file template, otherwise it goes to the External file transactions window or is shown on the Application messages window as an error )

 



When a file is loaded to the External payment window, You can RMB on the line and select Details to further observe the values | Correct any error | Or change values accordingly.

Once Mix payment is also created, You can perform the required changes on the Mixed payment window given that Mix payment is not yet Approved. ( Otherwise, you have to cancel the Mixed payment and create a new one from Copy Cancelled Mixed payment) 


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  • Author
  • Sidekick (Partner)
  • 13 replies
  • January 18, 2022

Thank you for the information