Question

Error when canceling Manual Customer Invoice

  • 24 June 2021
  • 5 replies
  • 211 views
Carlo Palma
Rank
Userlevel 5
Badge +9

We have encountered this error when cancelling a Manual Customer Invoice

 

Our client is using Parallel currency 

Carlo
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5 replies

Heshani Vidanapathirana
Rank
Userlevel 6
Badge +9

Hi @Carlo Palma 
This requires an in-depth investigation to find out the root cause for the issue. Please raise a case to IFS Support center.

Thanks & Best regards

Heshani

P
Rank

Hi Carlo,

This message can be caused by different reasons, it should be deeper investigated by Support Team, register a case, like Heshani wrote.

It can be like that some patches are missing, like this one 154633

Best regards,

Pawel

 

X
Rank
Userlevel 7
Badge +20

Hi @Carlo Palma ,

Are you getting the same error for new “Manual customer invoices” with the same values as this erroneous one? If this is repetitive, I believe this could bug that may be connected with parallel currency. If the error is only limited to the above invoice, this should be corrected from data repair. 

Thanushi Jayaweera
Rank
Userlevel 7
Badge +15

Hi @Carlo Palma ,

Could you please go to the Voucher tab and check if the Balance equals 0 as highlighted below.

 


As mentioned above, you may report a case to IFS Support if it’s in balanced state. There have been several software faults reported in this functionality which have been fixed through bug fix  - 154633(UPD 9) and 149313(UPD 6)


Best Regards,
Thanushi​​​​​​

S
Rank
Userlevel 6
Badge +10

Hi @Carlo Palma ,

As per the error message, this could be due to an imbalance in your voucher. Please check your voucher details and check whether any difference is there among values of IP2 and IP4 postings.

 If so, you may check whether any value is defined in below fields of your company window. As mentioned in the help text, this is the maximum acceptable debit/credit voucher difference in accounting/parallel currency when an invoice is posted.

Additionally, you will have to define IP31 Posting in your ‘posting control’ window (since this is customer invoice). This is to post any acceptable voucher differences at the point of creating the voucher.

Thereafter, you may try to cancel the invoice.

However, if you still get the error, then it would require an in-depth investigation and you will have to report it to IFS.  Because, this is a common error that could occur due to various reasons. Some reasons, which are identified as bugs, are already addressed.

Hope this would be helpful.

Best Regards

Sugandi

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