Question

Disconnecting an Advanced Payment from a Order

  • 13 January 2023
  • 1 reply
  • 80 views
G
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Is it possible to disconnect an advanced payment from an order reference that was made at the time the payment was posted?

 

We have  a proforma payment that was made to us and connected to a customer order, the customer has now cancelled the order and we have repaid the pro forma however we cannot cancel the order on the system as it is connected to the original payment.

 

Thanks,

 Georgina

1 reply

N
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Userlevel 7
Badge +13

Hi @Georgina.mitchell,

You may follow below steps to cancel the order.

  1. Rollback the customer payment matched with advance invoice. (You can do partial rollback if you don’t want to hit the transactions in to bank ledger. Then it will create parked payment and you can setoff that with the amount paid back to customer.
  2. Create credit invoice for advance invoice and do the setoff with advance invoice. (
  3. Cancel the customer order.

Best Regards

Narmada

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