@DivyaSubramanian yes in theory this should be possible.

You would need to:

→ add the desired layout in Reminder Layouts:

→ setup a new Reminder Template suing the new Reminder Layout you have created

→ assign the new Reminder Template to the desired customers:

I hope this helps.

Thanks Marcel for the explanation. Appreciate it.

Divya

@DivyaSubramanian  glad I could help. Pls don’t forget to mark the answer as solution to your question. It would be helpful in case other people will search for this scenario in the future.