Hi,
We have recently set up now cash accounts for a new bank and when trying to approve a mixed payment we are seeing the below error:
I have tried looking everywhere i can think that we might be missing info or a link and have hit a bit of a wall.
If anyone could point me in the right direction I would really appreciate it.
Thanks,
Georgina
+11
Hi
I believe you need to setup a document series in Payment Documents> Customer Payment Receipt category.
Hope this will help.
Regards,
Akila
Hi Akila,
That has worked :) thank you for the suggestion.
It is a little bizarre though as we have posted many customer payments on account before and they usually default to the CUPIA document series so I’m not sure why they have stopped doing so.
Thanks,
Georgina
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