Hi All,
Do we have any option, when we create difference Items if we can connect to the orignal Invoice.
So Customer is creating Direct Debiting Order and when file received from bank for failed debit transactions, is there any option to repoen the invoice instead of creating customer difference items.
Regards,
Praveen
Hi Praveen,
Can you bit explain your scenario. Do you make the payment internally in the system before receiving the file ( confirmation ) from the bank. Do you create a difference item as you missed the matching details from the bank or..?
We would be able to help you better if you could provide bit more details.
Best Regards,
Chirantha.
Hi
When we do direct debit order , the cutomer invoice already get matched. Then customer receive file from the bank about failed debit order transactions, generally using Exeternal payment interface in IFS.
Now those invoices which are failed for collections, system gives option for creating new customer difference Items ( Using MT940 Formats).
Customer Requirement is to open the same invoices instead of creating customer difference items since the invoice date and ageing will change on difference items & In customer statement it will show new invoice number rather than showing old invoice which got failed for collelction of payments.
Regards,
Praveen
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