Is there a way to prevent zero dollar orders from going on credit block?
Example customer is being sent a replacement at no charge, the account is currently at/over their credit limit. The order is automatically being placed on hold as exceeding the credit limit. How can we eliminate the step of manually releasing these orders?
Best answer by ShawnBerk
This is the opposite answer to what the OP is asking. He wants the zero dollars to go through on a customer which is already setup to be credit blocked and on hold because there is over the limit.
IFS won’t allow some orders to go through based on order value as an out of the box condition. It would require a custom event or program to look for customer orders at zero value where the customer is also over the limit on credit and then the function would need to auto handle the order to allow release.
If this is a condition that happens often enough to require automation, I would think there are bigger issues than the software requiring extra steps to remove the hold.
hi
You can use ‘Credit block’ flag in the customer window (Credit Info). It is not allowed to release the order when we flagged this check box as TRUE. please refer below 2 screen preview for easy reference.
Best Regards
Narmada
This is the opposite answer to what the OP is asking. He wants the zero dollars to go through on a customer which is already setup to be credit blocked and on hold because there is over the limit.
IFS won’t allow some orders to go through based on order value as an out of the box condition. It would require a custom event or program to look for customer orders at zero value where the customer is also over the limit on credit and then the function would need to auto handle the order to allow release.
If this is a condition that happens often enough to require automation, I would think there are bigger issues than the software requiring extra steps to remove the hold.
hi
Noted and thankyou very much. Yes, I misunderstood the question & seems there is no option to remove the answer now. I’ll drop a message to
Best Regards
Narmada
hi
You can use ‘Credit block’ flag in the customer window (Credit Info). It is not allowed to release the order when we flagged this check box as TRUE. please refer below 2 screen preview for easy reference.
Best Regards
Narmada
hi
Please ignore my answer on this.
Best Regards
Narmada
Hi,
Payment terms can be excluded from credit control. You could set a payment term to reflect the replacement order and use that payment term on that customer order.
I believe a better process would be to release the order from credit checks in the blocked orders. That customer has credit issues, I would suggest that even a replacement order should be reviewed and approved.
Best regards,
Thomas
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