Correction Invoice

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I have raised a customer invoice however the pricing is incorrect

The invoice is at posted/authorised state, is it possible to create a correction invoice to adjust the selling price to the correct price?

I have attempted it however after I select correction invoice nothing happens, does this go to another area of the system?




2 replies

Userlevel 3
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When you create a correction invoice, system generates a background job.

So, you must wait a minute or so to be executed. 

You can see the result in background job screen, or in your debit invoice you will have the option “View” (or View Connected Invoice”) > “Correction Invoice” if the invoice was created.

If you don’t have it, please check the background job. Probably you have an error.



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Thanks for the response, you are correct there was an error in the background jobs all sorted now thanks again