I have raised a customer invoice however the pricing is incorrect
The invoice is at posted/authorised state, is it possible to create a correction invoice to adjust the selling price to the correct price?
I have attempted it however after I select correction invoice nothing happens, does this go to another area of the system?
Hello,
When you create a correction invoice, system generates a background job.
So, you must wait a minute or so to be executed.
You can see the result in background job screen, or in your debit invoice you will have the option “View” (or View Connected Invoice”) > “Correction Invoice” if the invoice was created.
If you don’t have it, please check the background job. Probably you have an error.
Regards.
Thanks for the response, you are correct there was an error in the background jobs all sorted now thanks again
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