Hello,
I created and posted a customer invoice.
Right after that I created and posted a final customer invoice.
When the advance invoice was paid, the status of the final invoice remained “Posted Authorized”. IFS did not match the paid part advance invoice with the finale one.
When I checked the postings I saw that the part related to advance invoice payment offset with the final invoice was not generated.
Any thoughts why ?
Best regards
Hi,
It all depends on timing.
The best flow is to create the advance invoice, receive payment. Then process the final customer invoice.
This flow will work - provided the user will have access to the process and the voucher types. If a user processing the final invoice does not have access to the payment (offset related voucher type) a background error will be produced.
Best regards,
Thomas
Hello,
Thank you for your response.
I believe that the offset is not done automatically when the steps are not done in the correct order.
Is it still possible to offset the invoice with the advance invoice ? Best regards
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