Hi, 

In my test, the New account is listed.  This is from apps 10.  

In my cash account, you can see the payment institute - 

The payment institute is set as below. 

Please review the cash account and ensure that it is connected to the appropriate payment institute with the cash box enabled. 

If after reviewing the above, and your data is similar, please log a call center case. 

Best regards, 

Thomas

Hi Thomas, thanks for reply, it works now after following your guideline

Hi thomas, when we try to approve transaction , it says “cashbox cannot be approved since there are transactions in state Entered”.

Hi Younus,

You will have to Right Mouse Button on the Transaction line and select ‘Print cash receipt’.

Thereafter you can approve the cash box.

Best regards

Zuha