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We wish to cancel some supplier payment(s) and went into Supplier Payment Rollback but the option to Rollback Partial Payment or Rollback Complete Payment is greyed out:

 

Any ideas?

Hi @johnw66 ,

 

Is the logged in user same as the payment authorizer?

 

Best Regards,

Ruwanjala

Also @johnw66 , 

Was this payment created as a Mixed Payment? If so, could you check whether there is a RMB Cancel option in the Mixed Payment window?

Hi John,

 

What is the voucher type of this,

 

If it is N, then it means it has come from a mixed payment, Then you will have to go to the relevant mixed payment and cancel it to rollback this payment.

 

Hope this helps. 

 

Shehan Almeida. 

Hello, John, 
If transaction is already matched in Bank Reconciliation, you should undo matching first.

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