Hello,
I want to cancel a manual supplier invoice that is posted. I use the “cancel invoice” option from RMB , but I get the following error message:
How can I cancel it?.
Thanks in advance,
Amaia
Best answer by Adam Bereda
View originalHello,
I want to cancel a manual supplier invoice that is posted. I use the “cancel invoice” option from RMB , but I get the following error message:
How can I cancel it?.
Thanks in advance,
Amaia
Best answer by Adam Bereda
View originalThank you very much for your help, Adam.
About the possibilities you mentioned, I think the first option would be the best for us, but even I create the credit custormer invoice, the application doesn’t let me to cancel the supplier invoice. The same message error appears.
So, I will create 2 dummy supplier invoices as you said, one positive on correct project and one negative on the incorrect one.
Best regards,
Amaia
Well, you have multiple possibilities:
Choice is yours, depending on the significance of the issue...
Yes, the supplier invoice is included in customer invoice and it is posted, so I can’t delete it.
I have tried with another test example, and deleting the customer invoice (which was not posted), I have been able to delete the posted supplier invoice.
But with my real case, I can create a credit invoice for the customer, but I don’t know how to discharge the supplier costs to the project.
OK, so please check status of project transaction created by the supplier invoice on the incorrect project - perhaps it is included in customer invoice.
Yes, we use the Project module.
The cost of the invoice is charged to the project.
The project_id in the invoice is not the correct one and that’s why we want to cancel it and cancel the purchase order, and start again with the correct project_id.
Hello,
The only possible issue I can remind in such a case would be invoice forwarding - do you have IFS Project module in use? Perhaps cost from invoice have been forwarded to project cost transaction and this transaction is reimbursed - billed to the customer. I think this error message is generated by project transaction - when it is deleted during cancellation of source invoice.
Is it the case?
If not, detailed investigation would be required, perhaps support case needed.
Sorry, I mixed different screenshots and it was confusing.
This is the message I get in PROD environment when I try to cancel the real posted supplier invoice.
Any idea of how to cancel it?.
I was thinking IDEKO is company name, as visible in invoice window title bar?
TEST is the name of the company in TEST environment. I am trying different options in TEST environment.
This is not a multi-company supplier invoice.
Hello,
What is company TEST in this message? Is this a multi-company supplier invoice?
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