Hello,
When we create and post a DD proposal in IFS, the invoices are marked as being paid. However, sometimes the DDs bounce for some customers and the DD is returned a few days later.
At the moment, we are doing a partial rollback, to cancel the payment for the relevant invoice and put the invoice back as unpaid. However, this is date the original DD date, not the day of the refunded DD. This is not correct, as it does not match the bank account dates.
Please can you advise me on the best way to handle bounced DDs.
Thank you.