I think you’ll have to find out who has the permissions to run this API - this is the one that is ran when the RMB Release Blocked Order is run from the Handle Blocked Customer Orders view.

BEGIN 
&AO.Customer_Order_API.Start_Release_credit_Blocked( :p0 ,'FALSE'); 
commit; 
EXCEPTION 
WHEN &AO.Error_SYS.Err_Security_Checkpoint THEN 
raise; 
WHEN OTHERS THEN 
rollback; 
raise; 
END;

From that point, it would also be users who have the ability to modify the credit amount on the customer record itself that could influence the Credit block.

If you have someone releasing the block who shouldn’t be, then you would need to enable History Logging on this view or at least on the order change in status to see who might be doing it.

Refer the “Handle Blocked Customer Orders” window. There you will see all the blocked customer orders.

Usually the “Coordinator” can release blocked orders.

Hi,

You can locate the Customer_Order_API.Start_Release_credit_Blocked presentation object in permission set detail window and RMB » Show Grantees.. Then you can see which users have those permission sets granted.

However, as mentioned in the above, you need to check who has edit access to the Customer credit limits, because they can increase the credit limit and prevent blocking customer customer orders anymore.

Thanks,

Thushitha