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APPS9 - Emailing customer invoices is sending the PR (Preliminary Invoice) as well as the final invoice

  • November 17, 2020
  • 1 reply
  • 162 views
B
Sidekick (Customer)
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Any ideas how this could happen?

Normally we run a print/email and this performs following steps

  1. Takes the Prelim Invoice and creates a Final invoice
  2. Final invoice is then emailed to the customer where email address is present

 

It would seem, somehow the email has sent the prelim invoice rather than the final.


Any ideas how I can stop this happening?

Best answer by Xavier Fernando

Dear Bruce,

 

From the nature of the description, it seems this is not caused due to functionality. Hence I believe creating a case to support would be the ideal next action to take, in order to investigate the behavior further.

Kind Regards.

 

 

This topic has been closed for replies.

1 reply

X
Superhero (Employee)
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  • Xavier Fernando
  • Superhero (Employee)
  • 294 replies
  • Answer
  • November 20, 2020

Dear Bruce,

 

From the nature of the description, it seems this is not caused due to functionality. Hence I believe creating a case to support would be the ideal next action to take, in order to investigate the behavior further.

Kind Regards.

 

 

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