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Good Afternoon,

I am trying to gauge our opportunities for using automatic Task assignment through the Work Delegation capabilities.

 

we are on FSM 6u6 / in progress of updating to 6u15.

 

I have a decent understanding of How FSM does what FSM does.  Through the “WORK_DEL*” app params and using Business Process 04 (Work Assignment)

 

My questions

  • I can get the system to auto-assign the nearest/available tech.. but I can’t seem to figure out how to define a Start/End datetime window in which to assign resources. 
  • Does anyone use FSM Auto Work Assignments without PSO? I would love to connect with anyone who does..

Sincerely,

-Rudy

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Hi @Rwjgoedhart,

By start/end time window can you clarify what you are referring to?

Is this the start and end window for staff working or for the task or some other factor?

Kind regards,

Lee Pinchbeck

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