Skip to main content

Hi,

Is it possible for someone to provide a detailed documentation for warranty claims & warranty chargeback?

The two aspects that I'm particularly seeking to understand are as follows.

1. In the Warranty Claims screen, Why are the flags namely Billing Allowed and Check For Billing always unchecked automatically after the respective flags/checkboxes are checked and saved?

2. What is the role of RMA in Warranty Claims?
There is RMA tab available but it's relation to Claims is not clear.
 

Thank you in advance!

Hi @RaghavPasricha 

 

Please refer to below community post for further understanding about warranty management process,

Answers to your questions,

  1. If you are claiming through a warranty claim, there is no need of creating an invoice through billing generation and we don’t need to check parts and labor for billing as we can claim them through warranty. 
  2. Assume, you have repaired a unit through an RMA, then when you are creating a warranty claim for that unit, there is an RMA already associated with that unit. That unit associated with both warranty claim and RMA.  Hope this may help.
Terms & ConditionsCookie settings