PSO Appointment Booking Output

Hi,

Please find my response for what you have raised.

 

1. Do I need to Specify the Datset_id in the input file when there are many data sets? Yes. You need to.

If you need to find out what happened to your request please navigate to the following path in PSO

Archive-->Audits

Here, there should be a request file with the description as ‘Appointment booking’ & a plan change file with the description of ‘Schedule’. You can click on them & press ‘view changes’ to find out what has happened.

Hope this helps. Cheers! 

@KAMANUK here’s a working sample request from Postman. If your activity exists already, no need to send all the activity details again.

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<dsScheduleData xmlns="http://360Scheduling.com/Schema/dsScheduleData.xsd">
    <Input_Reference>
        <id>OSV-0001</id>
        <datetime>2022-03-01T06:00:00</datetime>
        <input_type>CHANGE</input_type>
        <dataset_id>LXDEMO</dataset_id>
        <account_id>.....</account_id>
    </Input_Reference>
    <Appointment_Request>
        <id>{{$randomInt}}</id>
        <activity_id>A001-APPT</activity_id>
        <number_of_slots>40</number_of_slots>
        <offer_expiry_datetime>2022-03-01T06:05:00</offer_expiry_datetime>
        <appointment_template_id>2-Hourly</appointment_template_id>
        <appointment_template_datetime>2022-03-01T06:00:00</appointment_template_datetime>                                        
        <appointment_template_duration>P10D</appointment_template_duration>
        <blocking>false</blocking>
    </Appointment_Request>
    <Activity>
        <id>A001-APPT</id>
        <activity_class_id>CALL</activity_class_id>
        <base_value>10000</base_value>
        <duration>PT60M</duration>
        <location_id>A001-APPT</location_id>
        <activity_type_id>Normal</activity_type_id><priority>1</priority></Activity>
    <Activity_Status>
        <activity_id>A001-APPT</activity_id>
        <status_id>0</status_id>
        <visit_id>1</visit_id>
        <date_time_stamp>2022-03-01T06:00:00</date_time_stamp>
        <date_time_status>2022-03-01T06:00:00</date_time_status>
        <duration>PT60M</duration>
    </Activity_Status>
    <Location>
        <id>A001-APPT</id>
        <latitude>48.59966893</latitude>
        <longitude>13.24591052</longitude>
    </Location>
    <Activity_SLA>
        <sla_type_id>Default</sla_type_id>
        <activity_id>A001-APPT</activity_id>
        <datetime_start>2022-03-04T06:00:00</datetime_start>
        <datetime_end>2022-03-11T06:00:00</datetime_end>
        <priority>1</priority>
        <start_based>true</start_based>
    </Activity_SLA>
</dsScheduleData>

Hi @Alexander Heinze ,

Thank you,

Here I could not see any offers, what could be the reason for that.

Regards,

Kasun

 

No idea… What system is calling PSO?