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Currently while attempting to print using any of the functions (print picks, print request, etc) in FSM the print dialogue is not triggered.

 

-Attempted multiple printers

-direct printing options (all combinations), printing automatically, use default printer

-ensuring fsm user permissions same as regular who can print (active directory)

-Hardcoding printer share name/port in app params

-Ensure users have correct printer / share

-Ensure printer is also mapped to application server

 

The strange part is when attempting to print from the Reports Screen - Picklist and others seem to trigger a print dialogue or directly print (based on the settings used) without issue. The other odd thing is that the ‘print’ option from the hamburger menu also is able to trigger printing a screenshot without issue. Is there any additional configuration required?

 

 

Can anyone help point me in the right direction here?

Hi!

Are you aware of following comment in the Installation Guide?
 

Did you check the FSM Server Log after invoking a print request for any errors?

Best regards
Roman

It seems like the behavior has changed - The reports section allows you to set and configure a default printer per report, rather than system wide.

 

It’s still strange that the original print dialogue is not triggered upon an attempt to print a report within another workflow.  - Still don’t have an answer why. Only after configuring a default printer per report (with enable direct printing) the report is actually sent to the printer.

 

The FSM Server user is also an AD user with valid credentials (apart from the client user).

 

The log showed:

Executing BusinessServerObject.InitThread > eMetrix.BusinessServer.BusinessPolicies.SharedTablesComponent.PrintReportManager]:Void

 

Did you try to enable Client logging from the Smart Client to get more information about what’s happening when the print dialogue isn’t showing? See details here:
 


Best regards
Roman

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