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While creating a person (technician) record, should we first update the start location and end location and then tick the scheduling resource flag to create a scheduling resource record in FSM? Please confirm if this sequence needs to be followed.

In our case, we have an interface to create technician wherein we are first updating threesixty_resource flag and then updating start/ end location and sometimes we see multiple scheduling resource ids getting created for the same parent key. Can someone please throw some light on this?

 

Hi - If you are updating locations in FSM UI, then this won’t happen because you need to change the location record inside resource record. Resource records can be created independently if the required parameters are provided, and that is why you might sometimes see duplicates.

If you are handling this through an external system, best way is do not update the start/end locations for person id. Get the resource id relevant to person id and run the update against it.

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