Best answer by Dhanushki Pahathkumbure
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Incorrect surveys get synced to mobile(FSM)
Userlevel 3
+6
We currently have an issue where incorrect surveys get synced to mobile. In brief, We have set our sync rules to exclude survey type = Call Center that in inactive. But it is not happening as intended. Inactive surveys are also getting synced. Could you please give a heads up where else I should check if this is properly configured?
Userlevel 4
+15
If the sync rules queries are setup correctly, you can check the constraint filters as well. Please try by adding filters as (ACTIVE = 'Y' and CATEGORY <> 'CALL CENTER') which should be in the audit extract for ‘SURVEYS’ > refresh cache > initialize mobile. And then see if this helps
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