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IFS Field Service - Blocked by Play Protect

Isuru Wijeratna
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I have customized the code and created the release apk with new keystore file. Finally the mobile.apk in mobile service is repleaced with newly created mobile.apk (release). then i have downloaded the file to mobile ( debug mode is activated ) but when i trying to install i got below error.

 

So i googled this issue and found that it needs to register with below Play Protect Appeals Submission Form. But when i try to install RnD released apk, i dont get this error. Could you please let me know how RnD did this? how RnD get rid of this issue? do RnD register with this?

 

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Best answer by Anjula Priyanath 17 June 2022, 04:49

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Isuru Wijeratna

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Anjula Priyanath
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Hi @Isuru Wijeratna,

We had a same question/ problem before. So far, you have followed the correct steps. But it will take few days to register your app/ sync data. Then, warning will be automatically disappeared when trying to install the app.

Thanks.

Anjula
Isuru Wijeratna
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HI @Anjula Priyanath 

Thanks for the response. What should be the data to enter to below field. Do we get them from RnD?

Eg for Email address/Additional information to support your appeal….

 

How long do you see this issue @Anjula Priyanath ? 

 

When we submit, Does Google fix the issue and issue on mobile solve automatically?

 

Thank You

Isuru

 

Isuru Wijeratna
Anjula Priyanath
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Hi @Isuru Wijeratna,

I used my info because I changed the package name and did some other customization. The URL to download apk was the same mobile service url(or you can give something else to download the apk).

I followed the below guidance.

https://stackoverflow.com/questions/51080755/installation-app-blocked-by-play-protect 

They will not reply to us. But, it will be automatically resolved once the submission is completed.

Anjula
Isuru Wijeratna
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Userlevel 6
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Hi @Anjula Priyanath 

As this is official, i dont know it is ok to use our details. but your comment make my confidance on belive this step. 

Thanks. 

 

Isuru Wijeratna
Anjula Priyanath
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Userlevel 6
Badge +14

Yes, correct @Isuru Wijeratna. But as it is customer-specific, we are doing the same for iOS. We use our ifs email when submitting the iOS app.

What about your case? Is the package name same(com.metrix.metrixmobile)?

Anjula

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