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Hi I’m Marc Cornelis and working for the main Belgium Telco operator Proximus.

we are new at IFS.

how can we limit capacity offered for our backend operators looking for a free appointment.

use case we work with multiskilled teams and want to limit the capacity offered for residential customers to 40% for example.

Thanks at anyone to help us out here

Hi I’m Marc Cornelis and working for the main Belgium Telco operator Proximus.

we are new at IFS.

how can we limit capacity offered for our backend operators looking for a free appointment.

use case we work with multiskilled teams and want to limit the capacity offered for residential customers to 40% for example.

Thanks at anyone to help us out here

Hi Marc,

Hope you can refer bellow community article for a more informative guidance. The functional guidance for the capacity management also attached in the same article for you to refer.
This guide describes how shift capacity rules can be applied to a schedule to limit the scheduling of combinations of activities over periods of time. Hope this helps.

PSO 6 Update 7 Scheduling Concepts - Capacity Management | IFS Community

Thanks and Best Regards,
Tharindu R

Thanks for this info. We’ll read this carefully.

We’ll definitely need IFS experts to guide us trough this. 

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