In FSM, we have ALLOW_PARALLEL_TASKS set to “N”, so that we are unable to overlap tasks. When trying to fix calls to a tech for date/time we are finding issues where we try to fix a call to a tech who for all intents and purposes is “available”, pso will do the tentative change, but later, ignore the change and goes back to normal. I think FSM sees something there.
When we try to fix tech/date/time manually in fsm, we get the error that we cannot overlap….but nothing is there.
Tried searching for tasks (of all statuses) that have that tech attached to it, but nothing shows that the tech is busy during that time. Also confirmed there are no calendar exceptions.
How can we check what PSO is allocating (to confirm if FSM is seeing this and thinking tech is busy), or what else could the issue be?