Hi @Durga !

Did you check if the user is locked? You can review that in the person-screen under security-tab.

Also check the Installer log file by pressing ctrl+L to get more details on the issue.

Best regards
Roman

Hi roklde,,

Thanks for quick response!!

verified log file found that having an issue with ifs_mobile user. we are  trying to reset password but system not allowing us to modify.

Is there any way to rest ifs_mobile user password to move further  kindly suggest .

Thanks,

Durga

IFS_Mobile is a hidden system user. The password is set automatically upon installation. Thus, not sure why this password is invalid. Can you run a query against the person-table, checking if the number of failed login attempts it at 5 and the user is locked out?

Best regards
Roman