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Hello,

I’m encountering an issue where some users can view attachments without any problems, while others don’t even see the “eye icon” as an option. I’ve been investigating the cause but haven’t had any success so far. Could this be related to a missing projection, or might there be another issue at play?

 

This is an example of the eye icon appearing.
This is an example of the eye icon not appearing.

 

Hi @ethanfiggs 

Do you at least have view access for the second document revision? From the screenshots I noticed that you have all the file operation buttons such as view and edit enabled while in the second screenshot those buttons are not there

http://clouddocs/ifsdoc/Greenhouse/Documentation/en/CreateAndMaintainDocument/AboutDocumentAccess.htm

Hello @ethanfiggs Please check whether the user that cannot see at least has the view access for the document revison1000122

If not try and see whether the user is granted with below permission

 

Thanks,

Chamath

This has been asked here on IFS Community several times and I think even recently. If the above doesn't solve the problem, do some searching as well.

Good luck!

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