Hello,
I am seeing an issue where a user cannot reject an approval routing step. They receive a message stating that Foundation 1 user does not exist.
The message is referencing their email address. There are no event actions tied to this, so I am not sure what is creating this error.
He is able to Approve without issue. Any guidance would be appreciated!
Best answer by cjohnson
UPDATE - I discovered what the issue was. We had a custom Event Action written that was attempting to send an email. When I disabled that, it stopped the error.
+32Does the user have a person connected to it?
It appears to be impacting any user that attempts to reject an approval step when it is under Document Management > Document Revision
It will return the same error and input that user’s email address.
UPDATE - I discovered what the issue was. We had a custom Event Action written that was attempting to send an email. When I disabled that, it stopped the error.
+32There are no event actions tied to this
Last famous words, eh? :)
Good that you found the problem! 💪🏻🐱🏍
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