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Having an Upgrade von IFS Applications 8 to IFS Cloud we faced a strange occurence.
During the first upgrades, there had been no issue displaying the attachments in the system. Now, for this environment, the attachments are just not working.
Here you can see some details from the system in the current state.
 
 
Attachments not available
 
 


Documents are not available
 
Trying to view a document results in an error

 
 
 
Error while downloading the file. Failed to connect to FTP Server
Repository is set to FTP
 
 


 
 
 
On DEV environment the repository address is a different one
 
 


 
 
 
 
 
And on DEV everything is working fine. Attachements are displayed without issues.
 
It is not clear, why the attachements are not shown. Any idea regarding that?
 
The documentation does not give a hint about this functionality.
Addition to that: No attachments are working in the whole system. This is not connected to the object connections.
 

Adding a screenshot of the pods as well


Kind regards
TT
 


 

Hi @Technical Toby 

 

Can you try this after changing the repo address in PROD to IP address instead of server name as you have set up for DEV?

 

Thanks

Hi @Technical Toby 

 

Can you try this after changing the repo address in PROD to IP address instead of server name as you have set up for DEV?

 

Thanks

Dear @Amila Samarasinghe

It does not seem to have changed a thing.

 

Still not able to use attachements.

Ticket CS0107677 still open on your side. Waiting for input.

 

Regards,

Tobias

The background job for refreshing the object connection cache went on error

 

That is why no attachements worked in IFS Cloud. Once this was handled, the cache refresh worked fine and the attachements worked again.

 

Solution: Make sure the object connection Cache is refreshed properly.

Regards,

Tobias

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