Always asked what app to open jpg files

I have seen strange things happening with some image formats on Windows. It started some years back. I know it's probably not the app you want to use, but what happens if you chose Paint the next time? Does that also not stick?

@Mathias Dahl

I opened a jpg file and when the program pop up came up this time, I selected Paint and checked the box to always use this app and it opened the image in paint. But now when I try open the jpg attachment, I get this error. I haven’t seen this error before. Windows did keep Paint as the default app though because if I open a jpg saved locally, it opens in paint without issues.

I then switched the default program back to the Photos app in Windows. I’m able to open the jpg attachment from IFS without the error message above, but it still gives me the which app do you want to use pop up each time.

I don’t know if this helps or not, but I previously used a desktop tower and a Microsoft Surface laptop from when we started implementation of IFS (2021) until June of this year. I never had this issue with both the desktop tower and the Microsoft Surface. My devices got consolidated to a Dell laptop in June of this year, and that seems to be when this issue started happening. Not sure if this is coincidental or not.

Would you be willing to configure a Docman macro to resolve the issue? It will probably do the trick?

Hi @eedwards , sorry for the late reply.

Firstly, you should read our documentation about what document macros are, and how to install them:

https://docs.ifs.com/ifsclouddocs/21r2/CreateAndMaintainDocument/AboutDocumentMacro.htm?StandAlone=true

That documentation is for IFS Cloud, but it doesn't matter since the concepts are exactly the same.

Next, define the following two macro blocks under Macro Basic - Document Macro Blocks:

Block Name: UTILS

Script:

' ------------------ Macro block UTILS starts here

' Some utility functions

Public Function GetAttr (name)

  On Error Resume Next

  Err.Clear

  Dim value

  Dim obj

  value = ScriptValues.Item(UCase(name)).Value

  If Err.Number <> 0 Then

     MsgBox "Could not get attribute """ & UCase(Name) & _

            """. It might be misspelled. Error: " & Err.Description

    Err.Clear

  End If

  

  GetAttr = value

End Function

Public Function GetClientAttr (name)

  On Error Resume Next

  Err.Clear

  Dim value

  Dim obj

  value = ClientScriptValues.Item("LOCAL_FILE_1").Value

  If Err.Number <> 0 Then

     MsgBox "Could not get client attribute """ & UCase(Name) & _

            """. It might be misspelled. Error: " & Err.Description

    Err.Clear

  End If

  

  GetClientAttr= value

End Function

Public Function SlashToBackslash (str)

  SlashToBackSlash = Replace(str, "/", "\")

End Function

Public Sub OpenFile (filename)

    Set shell = CreateObject("WScript.Shell")

    shell.Run filename

End Sub

' ------------------ Macro block UTILS ends here

Block Name: OPENFILE

Script:

' ------------------ Macro block OPENFILE starts here

Public Sub OpenDownloadedFile

  Dim filename

  Dim twoNewLines

  Dim answer

  Dim oShell

  twoNewLines = Chr(10) & Chr(10)

   

  filename = SlashToBackslash(GetClientAttr("LOCAL_FILE_1"))

  Set oShell = CreateObject("Shell.Application")

 ' Below, "Open" can be replace by "Print" for printing the file

 ' instead of opening it.

     

 oShell.ShellExecute fileName, "", "", "Open" 

End Sub

' ------------------ Macro block OPENFILE starts here

Then, create a new record under the Document Macro tab (follow the steps in the documentation) and add the two macro blocks defined earlier in the table at the bottom of the page.

This macro does more or less what Docman normally does, it asks Windows to open the file. But it's not doing it in the exact same way, so it might work better for you.

If the macro does not work, it can easily be made to force a certain application to open the file.

Let me know if you have any questions.
 

Now when you view a JPG file, the macro will take care of opening the file.

I forgot something: you probably don't want to click Run Macro to run the macro, you want it to run automatically. You configure this by going to Document Class Process Action and create a new record there for the document class you want to configure, and the process (view). In the macro option field, select "Run of only one". You need to do this for all document classes that has JPEG images checked in.

@eedwards Did you try this out? Did it work?

I'm pretty sure I tested those macro blocks myself, so they should not have any syntax errors. Perhaps something went wrong when copying and pasting them?

Can you provide screenshots of the macro blocks here?
 

Strange. Can you try, temporarily, with a macro that only shows a message box? It's described in the documentation. We need to determine that macros can run at all.

I also accidentally stumbled across that this issue only seems to apply to images that are loaded into IFS with the file extension of .jpg. I don’t get the window requesting to select the program to load images that are loaded in with the .jpeg extension. I’m not sure if this helps at all, just an odd thing I stumbled across troubleshooting the above macro issue.

Hi Mathias,

This solved the syntax errors I was getting. I fixed the instances of this and it allowed the macro to run without issues next time I opened a jpg. Unfortunately, Windows still asked me what program I’d like to use each time regardless of me checking the “always use this program” checkbox. I just found out form our IT group that my computer is going to be upgraded to Windows 11 in the next week or so, so I’ll test after that again to see if the operating system change makes any difference. I’ve tested with a few other users at our company and none of them are having this issue with opening jpg files though.

Thanks,

Evan Edwards