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Wrong total tax amount and total gross amount in PO

  • 6 January 2022
  • 6 replies
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Userlevel 4
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Hi! 

I meet a strange question today.  In one Purchase Order, the Total Tax Amt/Curr and Total Gross Amt/Curr is not equal the summery of all lines.

Is it IFS bug? Or buyer give some other data error? Is anybody can give me some clue? Thanks!

 

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Best answer by Dilan Senevirathne 6 January 2022, 11:33

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6 replies

Userlevel 6
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Hi @Bright Zhao , is there any lines included in the No Part Order Lines tab of your PO? The total amounts will include the No Part line amounts too. Thanks.

Userlevel 4
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Hi @Bright Zhao , is there any lines included in the No Part Order Lines tab of your PO? The total amounts will include the No Part line amounts too. Thanks.

No. 

Userlevel 5
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Hi @Bright Zhao 

Is this common to many POs or only for one PO?

I checked the same in Apps8 and Apps 10.

The Total Tax Amt/Curr and Total Gross Amt/Curr is  equal the summery of all lines.

Hence it seems like this is a bug in the application. My suggestion is to raise a ticket to IFS Support.

Best Regards,
Tharaka.

Userlevel 4
Badge +10

Hi @Bright Zhao 

Is this common to many POs or only for one PO?

I checked the same in Apps8 and Apps 10.

The Total Tax Amt/Curr and Total Gross Amt/Curr is  equal the summery of all lines.

Hence it seems like this is a bug in the application. My suggestion is to raise a ticket to IFS Support.

Best Regards,
Tharaka.

I ask users. It had happened several times in the past few years.  

How to raise a ticket? Mail or phone call? Could you give me some mail address or phone number. By the way, I am from China, a sub-company of Finland Group. Finland Group share us the IFS.

Userlevel 5
Badge +13

Hi @Bright Zhao 

May I know your company name and the “customer number” given by IFS.

Best Regards,
Tharaka.

Userlevel 4
Badge +10

Hi!  @Tharaka Senevirathne  

Company name is Alteams OY. I don’t know customer number. I need ask group IT. 

 

BR