We are processing an RMA for 2 lines. Line 1 originally was shipped from our warehouse. Line 2 was shipped from our supplier. All parts were returned to our warehouse. As we were Receiving in Line 2, we received the information message stating:
Please provide information of what happens if we answer OK to this financially?
Is there another way to receive in parts shipped from a Supplier?
Thanks
Purchase Order Direct - Request to return a direct delivery to the supplier.
Enhancement Request has been submitted on the IFS Idea Wall:
Note: In APP9 you can now undeliver a customer order, but you will get the error " Cannot undo direct deliveries made to a customer. ".
WORK AROUND: The work around is different depending on how and where you want to return the goods.
a. If the customer should return the goods directly to the supplier for rework, nothing has to be done in your system.
b. If the customer should return the goods directly to the supplier for credit you can register an RMA - scrap the goods - credit the customer. Credit from your supplier has to be handled manually.
c. If the customer returns the goods to you and you should keep the goods, a regular RMA can be used.
d. If the customer returns the goods to you and you should return the goods to your supplier (is this extra step necessary?) you can use a normal RMA, but then there is no good way to return the goods to your supplier. This has to be handled manually (issue, or count the parts and then return them to the supplier).
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