We are in IFS9 - I need to set-up an authorization Routing template or rule - not sure which might have what I need, that will allow me to have a back-up authorizer. In other words, we only need one person to authorize, but we want to add another to cover when they are not available.
I have it set-up in the Routing template with both Authorizers at Step No 10 - but that requires both to authorize. If I change the set-up so the Step No are 10 & 20, it still requires both to authorize but in an order.
Is there a way to have 2 individuals but only require 1 authorization? If not through the template, may another option?
Thanks!