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Hi Team,

Can someone explain the reason for appearing,

  • Progress Type = In Progress
  • Customer order status = Invoiced
  • Customer order line status = Invoiced & Cancelled

Lines in Demand for shipping window? Also, it is not possible to create a Shipment from these lines. Therefore, apart from removing these lines through a data repair, is there any action that we can suggest customer to remove this. Also, what are the possible reasons for these lines to appear in Demand for shipping window.

 

 

@Shashika Lakshan

Demand for shipping line gets Progress Type ‘In Progress’ when the Background job for Shipment creation is running.

It seems these lines stay in ‘In Progress’ erroneously, even after processing the shipment.

Perhaps error has occurred during shipment creation which was later solved, but progress type remains unchanged.

{When there is an error in the Shipment Generation Process (Shipment Generation by the Background ie.our id is missing ), you can see the error description via ‘ASC Shipment Disposition’ -> ‘Message Detail’ RMB ->‘Message Handling’ window.}

Please refer solutions provided for customer HUF and Polypipe for this known issue where appearance of Invoiced closed/cancelled CO lines on Demand for shipping ,caused by unknown root causes.

Hi @Sashika Lakshan ,

 

As Rangi mentioned, this is due to an error in the shipment generation process from ASC side. This can happen due to numerous issues from the ASC shipment generation and ASC transport-related flows. The best option available is to remove these lines through a data repair from the YVVDA_CUST_SCHED_PLAN_DEM_TAB table. 

 

/Oshada

@Shashika Lakshan

Demand for shipping line gets Progress Type ‘In Progress’ when the Background job for Shipment creation is running.

It seems these lines stay in ‘In Progress’ erroneously, even after processing the shipment.

Perhaps error has occurred during shipment creation which was later solved, but progress type remains unchanged.

{When there is an error in the Shipment Generation Process (Shipment Generation by the Background ie.our id is missing ), you can see the error description via ‘ASC Shipment Disposition’ -> ‘Message Detail’ RMB ->‘Message Handling’ window.}

Please refer solutions provided for customer HUF and Polypipe for this known issue where appearance of Invoiced closed/cancelled CO lines on Demand for shipping ,caused by unknown root causes.

Thank you for the detailed update @Rangi Wijewardana. 

Hi @Sashika Lakshan ,

 

As Rangi mentioned, this is due to an error in the shipment generation process from ASC side. This can happen due to numerous issues from the ASC shipment generation and ASC transport-related flows. The best option available is to remove these lines through a data repair from the YVVDA_CUST_SCHED_PLAN_DEM_TAB table. 

 

/Oshada

Thank you @Oshada Samarasinghe. 

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