How do others handle invoice POs when parts have been returned for credit?
An example of the issue we are having:
The supplier ships 10 pcs and emails the invoice for 10 pcs to our AP group.
The 10 pcs are received and the Arrival report is sent to AP to verify the receipt.
1 pc is identified as bad and returned to the supplier for credit.
When AP tries to enter the invoice, they don’t have 10 pcs to match against.
The supplier has not yet sent the credit.