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We have a situation where an order was entered on the system for Site A to have Site B “Internal Purchase Direct” some parts to their customer.  

Site B processed the shipment from the Customer Order on 4/1/24 (at 4:15 pm).

For some reason Site A cancelled the line on the Customer Order on 4/2/24 (at 9:48 am), where they were prompted to also cancel the Purchase order line for that order.  (The parts at this time were already “in transit”).

Somehow our customer care personnel was able to perform the Register Direct Delivery on the product for the Customer Order line that was cancelled.  They performed this on 4/3/24 at 2:22 pm.

 

Now, we have parts no longer In Transit, so we haven’t been able to Undo the Delivery, nor have we been able to figure out how to create an RMA from an “Internal Order Transit”.  The system will not let us.  Is this a bug, or what are we supposed to do now?

 

 

 

Hi @KrisBrmml, I think we will need to re-open the cancelled CO in site A through a data correction and initiate an RMA from that CO. The PO status also will have to be corrected as “Closed” instead “Cancelled”. Thanks.

How do we go about getting a “data correction”.  Do we log a case with you, or is that something our IT department can do?

Yes, you will have to log a case with IFS Support for this.

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