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A customer order exists with one order line for 100pcs connected to a project activity, and full Qty was delivered to the customer. Later, customer returned 20pcs due to some issue (wrong batch etc), and company created a RMA and received them back to stock. If the company wants to deliver another 20pcs, they cannot use the same order line, instead have to create a new order line for 20 pcs, connect this to the same project activity and process and deliver. Is there anyway that first order line be used to deliver the remaining quantity?

Thanks for your support.

 

 

The answer is no.  Once a customer order line and header is in an invoiced/closed status, no changes can be made to the customer order lines.  If the header is not in an invoiced/closed, but the line is; you could enter a new line to the order.  Again, no changes can be made to a customer order line in an invoiced/closed status,  

If not Invoiced/Closed consider ‘Undo Customer Order Delivery’ screen.

 

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