Question

B2B Supplier portal - Supplier unable to replace a previously uploaded document.

  • 1 March 2022
  • 0 replies
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Hello all,

 

Would you have an idea why, after uploading a new document as an attachment to a purchase order line in the portal, I’m not able to replace the document with a new one ? 

Exemple:

After I upladed the initial document n° “1000206”, version “A1”, I still have a icon “Upload” available (see framed in red below): 

But, if i upload a new file (= I overight the initial one), a version “A2” of the document is created in the Enterprise Explorer, but it is still the Version “A1” that remaims attached to the Purchase Order Line in the Portal. 

(screenshot : attachment of a new file as the “A2” version):

Result: Nothing has changed in the portal.

 

Moreover, when I check in Enterprise Explorer, I see that a “A2” has been created, but this “A2” version is not linked to any object, and the file type of this document is “EMAIL” (whereas I upleaded a Word). And I cannot see this file :

 

Would you know if this behaviour is normal, or otherwise what causes this dynfuctions ? 

 

Thank a lot for your help! :-)

 

Best regards.

Elodie Biaou.


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