While testing, our team has found an issue with SLA Resolution Times.
SLA “Core-Critical Service” has Resolve Time as 30 days. On Testing we found that it’s not 30 Business Days instead it’s 30 Calendar Days.
What changes can we make to setup this to 30 Business Days?
Request you to please check this.
Hi Manish,
Do you have Operational Hours and a Holiday Plan set on your Core-Critical Service” SLA?
I just created the above SLA and ran a quick test using assyst version 11.7. The Resolve By date is showing as 30 business days in the future. Weekends and Holidays are ignored.
Hi
Hi
Here is the screenshot of the “Standard Holidays” Holiday Plan.
As you can see, this has no current Holidays. I created another Holiday Plan containing 2024 Holidays.
I updated the “Core-Critical Service” SLA to use this Holiday Plan and logged another incident. Again, the Resolve By date is showing as 30 business days in the future.
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